Sathyamedha’s process:

Sathyamedha's “Application Maintenance” service specializes in taking all the difficulties off the customers and producing “Application Maintenance” deliverables creatively for the customer businesses. Sathyamedha understands the difficulties faced by the customers in “Application Maintenance” service; Sathyamedha's approach to “Application Maintenance” involves reducing wasted advertisements while accelerating business results because of the engineered “Application Maintenance” service. Sathyamedha's “Application Maintenance” service team will test and measure the performance and results to ensure the customers’ success is guaranteed within a shortest possible time.

Methodology/Approach

At Sathyamedha, we follow a four-step process in executing “Application Designing”.

Sathyamedha’s process:
Explore:

At the beginning of every engagement, Sathyamedha will arrange exploration, ideation sessions to discuss the customer product or maintenance requirements in detail. Sathyamedha's customers’ requirements, goals, known issues and various adjustable parameters are explored during this phase.

Approach:

Sathyamedha's “Application Maintenance” team will analyse the customers’ requirements, product, change request, the team will set the principles and approach to be followed for each application that needs to be maintained. The team reviews the plan with the customer and agrees with confidence that the plan is perfect.

Create:

Sathyamedha's “Application Maintenance” team which is made up of “Support specialists” will be allocated to the customers "Application Maintenance" and each deliverable will be engineered keeping in view the customer’s requirements.

Track:

On need basis, Sathyamedha can set up tracking for each piece of work that gets initiated.

Different types of technologies supported:

Sathyamedha's application support team will support applications of below technical implementations

• Microsoft technologies
• Oracle
• PHP
• Integration test plan
• E-Commerce Applications

Sathyamedha’s over all approach to "Application Maintenance" includes:

• SWOT analysis
• Strategy and process for software maintenance
• Identification of areas of inefficiencies
• Definition of SLAs
• Providing ticketing system
• Regular patches and systematic monitoring
• Creating knowledge pool and system documentation
• Making system documentation available online
• Elimination of areas of inefficiencies

Process of addressing a specific ticket is:

Salient Features of this service:

• ITIL compliant
• Strict adherence to SLAs
• “Application Maintenance” experience for various industry segments, small, medium and large businesses
• Dedicated consultancy and advisory services in support of the customers “Application Maintenance” service success
• Deliverables are creatively engineered to meet business objectives
• Collaboration-integration with customers’ processes and team
• Continuous tracking and improvements
• Unique “Application Maintenance” separately designed for each customer on demand
• Experienced resources with “Application Maintenance” experience
• Quick turnaround and professional delivery:
  • Supported by Sathyamedha’s dedicated multimedia engineering team, the “Application Maintenance” resources will deliver quality output with very quick turnaround to support any business urgency
• Collaboration:
  • Sathyamedha's team will work closely with customer representatives to ensure high levels of customer satisfaction
• Consistency:
  • Based on the experience and collaboration with the customers, we ensure that the “Application Maintenance” efforts are in line with business objectives of the customers
• End-to-End offering
• Dedicated multimedia team
• Testing:
  • All “Application Maintenance” efforts are delivered after careful manual screening by the expert team to ensure high levels of output quality

Sathyamedha’s team works along with customers to get the “Application Maintenance” service output right.

Proven Results of Sathyamedha “Application Maintenance” Services:

• Quick delivery:
  • Efficient project management
  • Regular and transparent reporting
  • Single point of contact working with customer
  • Access to “Application Maintenance” lead
• Increase in revenue:
  • Build “Application Maintenance” features specifically for your business
  • Quality deliverable instills confidence and reduces questions
  • Support for varied sizes of businesses from part-time sellers up to enterprise clients
• Customer experience:
  • Very flexible platform delivery
  • 24/7 support
  • On-boarding process support